When Sparex accepts a return, the parts must be delivered in the same condition as they were sent. In all cases, prior authorisation from Sparex must be obtained.
1) The default resolution for returns cases will be to refund the invoiced price. Sparex withhold the right to issue a penalty fee where applicable.
2) Product lines that are below a minimum value threshold set by Sparex are likely to be scrapped. High value product lines will typically require a return or manual approval.
3) Claims raised where there is an issue with transport (e.g. damaged parcel, missing parcel) may require a carrier reservation number and where applicable photographic evidence must be submitted within 48 hours.
4) Products containing glass, such as mirror glass or clear glass, will always be scrapped and cannot be returned if broken. Refunds can still be issued for these products.
5) If the return is based on the wrong part being ordered, the return will be declined if the product line is below a minimum value threshold of R50 per line. Wrongly ordered product lines above this threshold may be approved but will require a penalty of 15% product line value. This penalty cannot exceed R300.
6) If the wrong part has been delivered where Sparex is at fault refunds may be issued without penalty. This applies to any product wrongly delivered due to Sparex systems or processes.
7) Hazardous materials and liquids may not be subject to a return but may be eligible for refund on provision of evidence.
8) Any products that are unsuitable due to a perceived fault or technical issue must be returned for review to be eligible for a refund.
9) All returns shipments will be organized by the Sparex customer service team.
10) If you have any questions about the returns process, please contact us with our Live Chat or at Customer Service to discuss your options.
